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Terri Coles is a journalist based in St. John's, Canada.
Portfolio
Customer service navigates slippery transition into AI-powered future
The article explores the integration of artificial intelligence (AI) in customer service, highlighting its potential to reduce costs and improve response times. Companies like DeepL and IFS are leveraging AI to enhance multilingual support and real-time problem-solving. However, there are concerns about AI's impact on jobs and the nuances of human-bot interactions, particularly regarding emotional AI. While consumer comfort with AI is growing, data privacy remains a significant challenge. The article underscores the need for careful implementation to maximize AI's benefits while addressing potential pitfalls.
Using AI and Automation to Improve Enterprise Workflow
Machine learning and automation can significantly enhance enterprise workflows by saving time and resources, improving client and customer connections, and automating repetitive administrative tasks. AI can assist in content creation, predictive analytics, and risk management, while tools like chatbots and automated scheduling streamline operations. AI-powered tools can also optimize sales and marketing efforts, stabilize cash flow through intelligent automation in accounting processes, and provide valuable insights for future business decisions.
10 enterprise applications for blockchain technology
Blockchain technology is revolutionizing enterprise applications, including smart contracts, NFTs, and cryptocurrency compensation. Smart contracts on the blockchain can govern corporate rules, while NFTs can verify professional achievements and ownership of assets. Blockchain's verified and immutable data is valuable for AI and machine learning applications, financial services, and supply chain management. Companies like Tesla, Hearty, CoinMarketCap, and IBM are exploring various blockchain use cases, from employee compensation to patent tokenization. The technology's transparency and permanence offer significant benefits across multiple sectors, including real estate and food safety.
Enterprise Automation Trends for 'New Normal’ to Watch in 2022
Enterprise automation, already on the rise due to AI adoption and digital transformation, saw significant growth during the COVID-19 pandemic as remote and hybrid work environments became more common. Workato's W*rk Automation Index report, released in August 2021, highlights the increase in automation across various industries and workplace functions, providing insights into trends expected to continue into 2022.
When the Olympics leave town, which venues survive?
Cities hosting the Olympics face significant financial commitments, with many venues being repurposed for future use. Despite some high-profile exceptions, a majority of Olympic venues remain in use. The article discusses the challenges cities face in maintaining these venues, citing examples from Montreal, Calgary, and Vancouver. Experts like Dr. Moshe Lander and Dr. Angela J. Schneider highlight the economic and social impacts of hosting the Games, emphasizing the importance of planning for venue reuse. The article suggests that successful Olympic bids should leverage existing infrastructure, as seen in Los Angeles's 2028 Summer Games plan.
Legacies and contributions
Memorial University will host a series of events in February to celebrate African History and Liberation Month, including a keynote address, musical celebration, and career-focused workshops for students. The events, organized by the Office of the Vice-Provost, Equity, Diversity, Inclusion and Anti-Racism, aim to honor the contributions of Black Canadians and mark the final year of the UN's International Decade for People of African Descent. Key events include a keynote by Dr. Beverly-Jean Daniel, a screening of the documentary 'Journey to Justice,' and a musical celebration, all in partnership with The Rooms. Additional workshops and panel discussions will support Black students and entrepreneurs.
Mistakes Everyone Makes When Using A Chafing Dish
Chafing dishes, commonly used for keeping food warm during events, require careful handling to avoid food-borne illnesses and safety hazards. There are two main types: fuel-based and induction chafing dishes, each with specific benefits and precautions. Proper setup involves adding the right amount of water to prevent overflow or evaporation, and ensuring food is pre-cooked to avoid the 'danger zone' where bacteria thrive. Safety measures include keeping flammable materials away and checking for equipment damage. Regular monitoring of food temperature and condition is essential, and cleaning should follow material-specific guidelines.
Mistakes Everyone Makes When Using A Chafing Dish
Chafing dishes, useful for keeping food warm during gatherings, come in two main types: fuel-based and induction. Fuel chafing dishes use gel or liquid fuel, while induction chafing dishes use electric plates. Proper setup involves adding water to the larger pan and ensuring the dish is preheated. Safety precautions include avoiding flammable materials and ensuring the dish is stable. Chafing dishes should not be used to cook or reheat food, as they cannot reach safe cooking temperatures. Regular checks are necessary to maintain food temperature and quality. Cleaning involves standard stainless steel care and safe handling of fuel canisters.
What You're Really Eating When You Order White Castle Fish Sliders
White Castle's Panko Breaded Fish Slider, introduced in 2020, is made with real wild-caught Alaska pollock, a sustainable and nutritious fish. The slider is popular during Lent and offers a crunchy panko breadcrumb coating. It contains omega-3 fatty acids, beneficial for heart, brain, and eye health. However, it is high in sodium and contains gluten, making it unsuitable for those with celiac disease or gluten intolerance. The slider also includes processed cheese, which is not legally considered cheese. Despite its nutritional benefits, the fish slider is a fast-food item with potential health drawbacks due to its processed ingredients and high sodium content.
What You're Really Eating When You Order White Castle Fish Sliders
White Castle's Panko Breaded Fish Slider, introduced in 2020, is made with genuine wild-caught Alaska pollock, a sustainable and nutritious fish. The slider is popular during Lent and offers a crunchy panko breadcrumb coating. It contains omega-3 fatty acids, beneficial for heart, brain, and eye health. However, it is high in sodium and contains gluten, making it unsuitable for those with celiac disease or gluten intolerance. The slider also includes processed cheese, which is not legally considered cheese. Despite its nutritional benefits, the fish slider is a fast-food item with potential health drawbacks due to its processed nature and high sodium content.
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